Consumer Protection & Empowerment

Consumer Protection & Empowerment

Why is this important?

Consumers may be targeted

Without protections, financial services may be designed to take advantage of vulnerable consumers

With the proliferation of digital financial services, particularly among underserved populations, it is vital that consumers be treated fairly and with respect. While the gap in underserved customers slowly closes, it is increasingly important that financial services, especially those aimed at people who may be using them for the first time, are designed to empower consumers—not harm them.

Our Approach

How our programs tackle the issue

Defining Responsible Digital Finance

CFI creates standards for consumer protection to inform policymakers and financial service providers. We’re helping to set the bar for what should be expected from financial service providers in terms of good practices that protect clients.

Elevating the Client Voice

CFI amplifies the voices of underserved clients and explores what happens to those who encounter problems interacting with formal financial services.

Identifying Customer Risks

CFI highlights obstacles to client protection around the world and enumerates client protection risks and opportunities

Our Solutions

How we're solving the problem

Standards development

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Client Advocacy

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Consumer Protection Research

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